Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Marlborough | GPhC Registered Online Pharmacy | GPhC No. 9012511
Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Marlborough collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection law.

1. Who We Are

Pharmacy Weight Loss Marlborough is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Marlborough and across the UK. We act as the data controller for all personal information you provide to us.

2. Data We Collect

We collect the following categories of personal data when you use our services:

Identity data: full name, date of birth, gender
Contact data: email address, phone number, delivery address
Health data: medical history, current medications, weight, BMI, and other clinical information necessary to provide safe pharmacy services
Payment data: billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide clinical services
To process and dispatch your medication orders (delivered within 1 working day once approved by our pharmacist)
To maintain accurate medical records and ensure your ongoing safety
To communicate with you regarding your orders, treatment, or account
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To send service-related updates where relevant to your treatment

Our lawful bases for processing include the performance of a contract, legal obligation, and, for health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies we use include:

Essential cookies: required for the website to function correctly
Analytics cookies: help us understand visitor behaviour to improve our service
Functional cookies: remember your preferences during your visit

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Dispensing and fulfilment partners: to process and deliver your medication
Payment processors: to handle transactions securely
IT and hosting providers: who support our website and systems
Regulatory bodies: such as the GPhC or NHS bodies, where we are legally required to do so

All third parties we work with are required to handle your data securely and in compliance with UK data protection law. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention

We retain your personal and medical records for a minimum of 8 years in line with NHS and pharmacy regulatory guidelines, or longer where required by law. Payment data is retained only as long as necessary for financial and legal purposes.

7. Data Security

We take the security of your personal data seriously. We use appropriate technical and organisational measures, including encrypted data storage and secure access controls, to protect your information from unauthorised access, loss, or disclosure.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask us to restrict or delete your data in certain circumstances, and object to how we use it. To exercise any of these rights, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Marlborough
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We may update this privacy policy from time to time. Any changes will be published on this page with an updated revision date.